As your trusted source for refurbished IT hardware, we offer not just high-quality hardware, but a seamless support experience to ensure your customer’s experience is nothing less than exceptional.
If any hardware is defective or damaged, we’ll replace it straight away as long as it’s within its warranty period. For products outside of their warranty period, we are happy to assist with a fixed hourly rate
We have an online portal which allows you to log a ticket if you ever require technical support.
Our dedicated support team is here to guide you every step of the way in the unlikely event there is an issue with our product.
We know you and your customers depend on systems being up and running 24/7. So, you can access our support login and submit a ticket at any time and receive a response from our experts within 24 working hours.
Upon submitting a ticket, you will need to include the following:
We offer on-site support to help your customers navigate the complexities of any IT environment. Whether you need server de–racking, relocation, re–cabling, or configuration, we’re here to help and ensure your customer’s IT operations run smoothly.
Please provide specific details, including specifications, quantities, and any additional information that will help us accurately assess the value. If you already have a file with an equipment list, you may attach it to this form.
The more detailed the information you provide, the better we can understand your needs and offer the most precise evaluation.
LA Direct Solutions
Astro House
Brants Bridge
Bracknell
Berkshire, RG12 9BG
